FAQ

PackagingIs there packaging for perfumes and bags?

Yes, packaging is provided for the perfumes, and bags are added with each perfume upon your request.

Can discount codes be applied with offers?

Discount codes can be applied with promotions depending on the type of discount coupon

Can gift cards be applied to special offers?

How can I know the terms and conditions of using the coupon or the minimum purchase of the coupon?

You can find out the terms and conditions of using the coupon by entering the coupon in the discount coupons box before completing the payment process.

What is the return method if the order is from the online store?

You can submit a return request through customer service via WhatsApp. The products will be withdrawn by a representative. If they arrive and are confirmed, a return request will be submitted without interruption without delivery 7-14 days with a deduction of fees.. To submit a return or exchange request, you can easily submit your request through Click Here

How can I exchange if the order is from the online store?

You can submit an exchange request within Saudi Arabia only by contacting customer service via WhatsApp at +966920012246 to obtain return details. The products will be collected from you, and upon arrival and verification, an exchange request will be processed. A replacement fee of 30 will apply.

How can I exchange from one of the branches if the order is from the online store?

How will the amount be refunded after the products reach you?

It varies depending on the payment method:
If the payment method is via Tamara, the order will be canceled via Tamara, and the amount will be refunded within 24 hours.
If the payment method is via Mada or a credit card, the refund request will be processed within 7-14 days.

Can I exchange or return from branches outside Saudi Arabia when purchasing from Saudi branches?

If the order is international (outside Saudi Arabia), can I exchange or return after receiving the order?

Is there a warranty on the perfumes?

We offer you comfort, a permanent guarantee, and a guaranteed fragrance experience, allowing you to exchange the perfume or refund its value if you do not like the scent or if there is a manufacturing defect in the perfume.

What if the products are damaged upon arrival?

At Reef Al Attar, we cover all return costs in the following cases, provided that 30 days have not passed since receiving the order:
Receiving a damaged product.
Receiving a product different from the one ordered.
The order arrived missing one or more products.
The order arrived with one or more extra products.

How will the amount be refunded after the products arrive?

This varies depending on the payment method:
If the payment method is Tabby or Tamara, the order will be canceled via Tabby or Tamara, and the amount will be refunded through them.
If the payment method is Mada or a credit card, the refund process will take 3 to 14 working days, depending on the customer’s bank policy.

Within Saudi Arabia:

Gulf countries: Delivery within 1 to 4 business days.

Shipping costs within Saudi Arabia and the Gulf countries: Ranges between 19 , .

Outside Saudi Arabia and the Gulf:

Can I buy in-store and pick up from a branch?

Are there any international customs fees on orders?

Yes, international customs fees apply to some countries and are calculated according to the policy of the destination country.

Can I order for another recipient?

Yes, you can request delivery to another recipient. While adding products to the cart, you will find a box called “Receive via another person” where you can add the recipient’s details.